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Contact us

Head Office:

38 Riding House Street
London W1W 7ES

Tel:  +44 (0) 2076120500 
Fax: +44 (0) 2076360667

Customer Support

Get instant access to our 24x7 customer care executives on 0207-612-0552 from within the UK for any travel related queries, be it for flights, holidays packages, car hires or travel insurances. Those calling from outside the UK are requested to call on +44-207-612-0500.


In our veritable endeavours to provide you the best travel experiences, we look forward to recieve feedback from your end. We understand that your holidays are the most longed for & hence, to ensure that is taken complete care of, we seek your feedback.

Have you ever booked your trips with cheapflightstoauckland? Were you absolutely satisfied with our services or was there any flaw which you would like to bring into our notice?

Your kind feedbacks will enable us to improve our services and truly help us to serve you better.


Frequently Asked Questions

1. Is there any way to know whether my booking is confirmed? Is it necessary to reconfirm my flight?

Once your booking process is complete, which takes place after you submit your credit card details and press the confirm key, you will come across a booking request confirmation page on the very website of cheapflightstoauckland. Following this, we shall be sending you a confirmation email soon. You will now have the details and fares of our booking along with your order number through our confirmation page and email. You are requested to mention this order number when you contact us for knowing about your booking. In case, you do not come across the confirmation page or the email, your booking may not have been confirmed, in which case you are required to contact us immediately.

Though no reconfirmation is necessary  for your flights prior to your departure from the UK, we suggest you to reconfirm any onward or return flights with the airline with which you will be travelling.

2. How do I book an e-ticket?

Booking tickets through online is the most convenient way of travelling as it confirms your purchase of flight tickets without producing a hard-copy record. Since the carrier with which you will be travelling saves all your ticket data in its system, neither is the requirement to collect the paper ticket, nor is the fear of losing it. With your e-ticket you can straightaway proceed to the check-in-desk with a valid passport and a copy of the email confirmation sent by us confirming your itinerary. On completion of these steps you will receive your boarding pass.

3. How can I cancel my Ticket / Flight?

You can cancel your ticket by contacting our customer relations agents on phone. You can also email us at or write to us at

Customer Support
38 Riding House Street
London W1W 7ES

All cancellation requests are required to be received earlier to departure. In case of non-payment within 72 hours of booking, reservations are cancelled automatically. Until and unless specified, tickets are issued on a non-refundable or non-endorsing basis.

4.  When will I receive my Tickets? What are the Ticket Delivery Options?

You will receive your tickets or vouchers within 7 days prior to your date of travel. If your flight is within 7 days, you will be receiving your tickets within 24 hours. In case of registered mail within the UK or courier deliveries, a signatory is required to be present at the delivery address when the delivery is being made. In case of non-effective delivery expect a card with the location of your local depot. You are requested to carry identification at the time of collection. The delivery options comprise of E-Ticket, UPS and Personal Collection from the airport, be it London Gatwick or Heathrow.

5. What is my Baggage / Hand Baggage / Cabin Baggage Allowance?

It is always best to check with your travel consultant or the airline as every airline maintains its own baggage allowance.

6. Can I book a flight for someone else other than me?

You can always book flight for somebody else even if you are flying. In case of any verification or information required pertaining to the purchase, a member of our team will directly contact you. You are only required to proceed with the reservation.

7. How early can I book my flight?

You are free to book a flight till 11 months in advance.

8. How can I find out the status of my refund enquiry?

A least cancellation charge of £50.00 per passenger is applicable for air tickets returned for refund. The tickets are shown to the respective carrier or consolidator for checking. Amounts refunded for part-used tickets are never more than pro-rata and in some instances refunds can be nil whatsoever. Once the amount has been reached with the airline or consolidator, refunds will be instantly paid. The duration for this process is generally 10-40 days. However, in special cases such as loss of tickets, specific circumstance requests, the time taken may be longer which can up to 12 months.
38 Riding House Street
London W1W 7ES
38 Riding House Street
London W1W 7ES
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The packages which include flights and flight only bookings are ATOL protected by the Civil Aviation Authority, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted or in relation to low cost flights. Our ATOL number is ATOL 3517. Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more. This website is operated by Moresand Ltd, a company registered in England and Wales under number 2114691 (either trading as itself or as its ATOL registered trading name Cheap Flights to Orlando UK), whose registered office is 38 Riding House Street, London, W1W 7ES.© 2011 Cheap Flights to Orlando - All Rights Reserved
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